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Terms of Trade

Aura-Soma Show Room

Our show room and office is open by appointment, please call to make at time 

Aura-Soma NZ Ltd 

8 Orchard Road
Waiake/Browns Bay
Auckland 
Ph: 09 478 4419

Terms of Trade

Payment strictly at time of order processing.

All posted parcels incur a postage and packaging charge.

Because the product is a living energy, Aura-Soma NZ cannot guarantee consistency in clarity, colour or smell, each and every batch is different due to the use of natural plant extracts.

Shipping 

We can ship to virtually any address in New Zealand, including post office boxes and rural delivery– additional charges may be charged to rural delivery. We currently use Courier Post for all our deliveries.

Our shipping days are Tuesday and Thursday, however we often ship every business day. No shipping on weekends or public holidays.

Parcels are usually delivered by end of next working day after the day we ship your parcel eg. If you order on a Saturday your parcel will be shipped by Tuesday for Wednesday delivery, RD 3-4 days.

When should you receive your parcel? 
We will change the status of your order to ‘shipped’ and as long as you have given us your correct email address you will receive a automated status update email–  you should then get your parcel the next business day, time of day depends on your area, if you have not received it by end of day of the 2nd business day please notify us for tracking details.

Rural Delivery may be 3-4 business days.

Need a product in a hurry – email us directly and we can advise on expected delivery time info@aura-soma.co.nz

Safety of your parcel
For you convenience we do not use the signature required courier service. If you wont be home, or if your area is unsafe for the parcel to be left, please notify us of a safe address. Parcels can be particularly vulnerable to theft in school holidays, we can not be responsible for stolen parcels once they have been delivered.

Out of stock or can't see a Aura-Soma product you love on our website?

We do our best to keep all our products in stock and normally keep our stock levels on our website a bit lower than in our store as to not run out, if you see the out of stock notice on something your wanting please check with us directly as there maybe one left in our stock room or we can advise on when the product will next be available email  info@aura-soma.co.nz

Aura-Soma makes hundreds of product and we don’t stock all of them, however we are happy to get them in for you please email us directly telling us what your looking for email info@aura-soma.co.nz

Return Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item.)

You should expect to receive your refund within four weeks, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item please call us for details. Ph 09 478 4419

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