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COVID-19 update 

27-3-2020

We can not currently ship to Rural Delivery, RD addresses - please ensure you address is not RD.

It seems we can still ship to you, for your reassurance I am in solo self isolation - that means no one else is in my bubble, and I have no need to go to the shops or supermarket for at least another 3 weeks! I am of course still doing regular hand washing and cleaning. Our office and dispatch is from my home.

Please place orders online as usual or phone if you have any questions 09 4784419

I am expecting a deliver today and another next week so should have all you need - however I may need to limit White Pomander 25ml so everyone gets a chance to have one. White pomander should be in next week - if you want to back order please call me.

Stay safe and enjoy this unique time of rest.

 

26-3-2020

There is some confusion about if I can ship or not - some say yes some say no - right now we are going with the no.

You can place orders and I will have these ready to go out just a soon as we can ship to you.

If you are local to Harvest Wholefoods Grey Lynn or Huckleberry Browns Bay they are both open and sell a limited range of our air conditioners.

 

I am here if you have any questions, please contact via email or phone, of course no face to face.

Stay safe and enjoy this unique time.


Update today 25-3-2020

We are unsure if we can ship as some couriers are not picking up only delivering, we will let you know as we find out more.

Our office and dispatch is at home, I live alone and are now in self isolation - with no contact.
I hope that over the next while I will still be able to ship you your products. The couriers are working - but are very busy at the moment, so things may take a bit longer to get to you, I will email you the tracking number so you can trace your order.
I have a shipment of some product coming in from the UK - it should be here early next week. I will update the website as product comes in.

 

How life for so many can change in a few short weeks!
I understand that these are unsettling times given the rapidly evolving Covid-19 situation. I wanted to take this opportunity to reassure you that we remain fully operational. We are taking all the appropriate measures to maintain normal operations and service to our customers.

We are committed to the ongoing safety and wellbeing of its team members and customers. Especially in such a crucial period, we are further increasing all hygiene precautions and safety protocols to the highest of standards as well as following the Ministry of Health guidelines. 

We will be confirming this week if our supplies from England are still coming in.

Our showroom is closed. We are self isolating as per the level 4 alter. But you can still collect orders let us know before you come, we can put it outside for you to collect.

As long as couriers are working we will be able to ship to you, we work from home, have been limiting close contact with others for several weeks already and have already self isolated by choice.

People have asked what are the most useful products to support them at this time. I suggest White, Pink, and Green Pomanders and Lady Nada, St Germain and Serapis Bey Quintessences in both 25ml and Air Conditioners. All of these have essential oils known for their cleaning and clearing qualities –you know we make no therapeutic claims and this is no time to make any. Most importantly they are also relaxing and calming.

Stay positive, and keep your immune system happy by not stressing out too much, if you know your triggers start to implement things and systems now to reduce that stress, support each other and tell someone if you are afraid or concerned.

Use your pomanders regularly and sitting in mediation for a few minuets each day really helps.

 

Shipping and Dispatch of On-Line Orders - during normal times ...

General Shipping: Tuesday and Thursday - we often ship every week day.
Most orders leave us within 2 working days.
We use non signature required bags and stickers, unless asked otherwise.

Generally we use Courier Post - the yellow vans and can ship to residential, business addresses and PO Boxes.
Providing we have your correct email address we will send you a conformation email telling you when your order has left us, you should then expect delivery the next working day. If you don't get your order within 2 working days from shipping please advise us ASAP so we can open a enquiry.
For Rural Delivery expect delivery to take an extra day - and your parcel may come with your Rural Delivery Postal driver.

NOTE: we can not be responsible for a parcel lost or stolen once it is scanned as delivered by the driver. If you are concerned about where they can leave your parcel please give delivery instructions or choose a safe address for delivery. OR ask for signature required - additional $2.50 per parcel.

Shipping is $8.50 per parcel - subject to change at any time

Showroom - Open by appointment - Please call us to arrange a time, we look forward to seeing you.

5 Valley Road
Browns Bay
Auckland 0630

Ph: 09 478 4419

Email info@aura-soma.co.nz

Our show room is open by appointment only. Please call or email us to arrange a time - this is so we see one group at a time and so our customers don't clash with meetings, teaching, consultations or order processing - it means we can focus on you and your requirements. 

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