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Contact

Covid Update

4/3/2022

Today our parcels are been delivered quickly around New Zealand, some are taking an extra day or 2. We are not always getting our evening parcel pickup so this sometimes means your order goes out the next working day. Some courier companies are doing this to reduce load at the depot to keep things moving.

HOWEVER
Our courier companies have advised us to be aware that, at anytime, they may have large numbers of staff off sick or self isolating. If and when this happens it will cause a delays in their deliveries.


Please keep tracking your parcel to see where it is and of course be patient, they are doing their best.

If you are concerned please do contact us directly before opening an enquiry - sometimes opening an enquiry too early can cause it to be delayed further.

Of course if your parcel is showing as delivered but you have not received it, please contact us immediately to open an enquiry.

Keep well, keep safe and enjoy the last of summer.

23 January

As we move into the red traffic light system what can we expect....

We will ship as usual, generally the same or next working day, we have plenty of stock coming in over the next few days and will be ordering more as required. 

We do however expect delays in logistics in NZ, with large numbers of people off work self isolating - this happened in the UK but sorted itself out over a few weeks as numbers peaked then started to decline.
 
When you place your order please ensure we have your correct email address so we can send you the tracking details and you can follow your parcel.

  

People have asked what are the most useful products to support them at this time. I suggest White, Pink, and Green Pomanders and Lady Nada, St Germain and Serapis Bey Quintessences in both 25ml and Air Conditioners. All of these have essential oils known for their cleaning and clearing qualities –you know we make no therapeutic claims and this is no time to make any. Most importantly they are also relaxing and calming.

Stay positive, and keep your immune system happy by not stressing out too much, if you know your triggers start to implement things and systems now to reduce that stress, support each other and tell someone if you are afraid or concerned.

Use your pomanders regularly and sitting in mediation for a few minuets each day really helps.

 

Normal (non covid) Shipping and Dispatch of On-Line Orders

General Shipping: Tuesday and Thursday - we often ship every week day.
Most orders leave us within 2 working days.
We use non signature required bags and stickers.


Providing we have your correct email address we will send you a conformation email telling you when your order has left us with tracking details - you can use this to follow your order. Delivery is normally 1-2 working days after dispatch.

If you don't get your order within 3 working days from shipping please advise us ASAP so we can open a enquiry.
For Rural Delivery expect delivery to take an extra day - and your parcel may come with your Rural Delivery Postal driver.

NOTE: we can not be responsible for a parcel lost or stolen once it is scanned as delivered by the driver. If you are concerned about where they can leave your parcel please give delivery instructions or choose a safe address for delivery. 

Shipping is $8.50 per parcel - subject to change at any time

Showroom - Open by appointment - Please call us to arrange a time, we look forward to seeing you.

5 Valley Road
Browns Bay
Auckland 0630

Ph: 09 478 4419

Email [email protected]

Our show room is open by appointment only. Please call or email us to arrange a time - this is so we see one group at a time and so our customers don't clash with meetings, teaching, consultations or order processing - it means we can focus on you and your requirements. 

Please fill out the form below with your question.