Aura-Soma Show room
Our show room and office is open by appointment, please call to make at time
Ph: 09 478 4419
Payment strictly at time of order processing.
All orders posted incur a postage and packaging charge.
Because the product is a living energy, Aura-Soma NZ cannot guarantee consistency in clarity, colour or smell, each and every batch is different due to the use of natural plant extracts.
Returns Policy
You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in New Zealand. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and your location and our next dispatch day.
Shipping is $9 per parcel standard and $13.50 Rural or special delivery (subject to change)
